Last updated: April 2026

At MÓNTMAR Estates, we are committed to protecting your privacy and handling your personal information transparently and securely.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us through the contact details provided on our website.

What Information We Collect

We may collect and process the following personal information:

• Full name

• Email address

• Phone number

• Billing and payment details

• Passport or ID information when required for legal guest registration

• Booking details and stay preferences

• Communication history

• IP address, browser type, and device information

• Cookie and website usage data

How We Use Your Information

We use your information to:

• Process booking requests and reservations

• Provide concierge, wellness, retreat, and guest services

• Communicate with you before, during, and after your stay

• Respond to enquiries and support requests

• Improve our website and customer experience

• Send marketing communications where you have consented

• Comply with legal obligations, including guest registration requirements in Spain

• Prevent fraud and ensure website security

Legal Basis for Processing

We process your personal data based on:

• Your consent

• The performance of a contract

• Compliance with legal obligations

• Our legitimate business interests, including improving services and website performance

Sharing of Information

We may share your information with trusted third parties where necessary, including:

• Payment service providers

• Property owners and managers

• Cleaning, maintenance, concierge, transport, or wellness service partners

• Legal, tax, and regulatory authorities

• IT and website service providers

We only share information that is necessary for the relevant service and require our partners to keep your data secure.

International Data Transfers

Some of our service providers may process data outside the European Economic Area. Where this happens, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Under applicable data protection laws, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your information

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us through the details on our website.

Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes secure hosting, SSL encryption, secure payment providers, and restricted access to personal information. ()

Cookies

Our website uses cookies to:

• Ensure website functionality

• Analyse traffic and performance

• Remember your preferences

• Support marketing and advertising efforts

You can manage cookie preferences through your browser settings or any cookie banner available on the website.

Third-Party Links

Our website may contain links to third-party websites, including booking platforms, payment providers, and social media platforms. We are not responsible for the privacy practices of those external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or website functionality. The latest version will always be published on our website. ()